Update on operation status
The state of Rhode Island has issued a stay-at-home order to stop the spread of coronavirus. Because of this, I am limiting trips to the post office to one time a week on Fridays.
DOMESTIC ORDER SHIPPING
All U.S. orders ship via USPS First Class Package (3-5 business days) or USPS Priority Mail (1-3 business days.)
U.S.-based orders are normally shipped via USPS First Class Mail package within 2-4 business days once the order is placed and paid. USPS normally delivers within 2-5 business days once I ship your order.
You will receive an email regarding your shipping confirmation. You will also receive a tracking number with USPS First Class Mail! Please note, Lagom Body Co. is not responsible for transit time once your order leaves the studio.
All international orders ship via USPS First Class International (2-4 weeks) or USPS Priority Mail International (2-4 weeks.) Lagom Body Co. is not responsible for paying any fees or customs that accrue at customs.
- USPS Priority Mail International: This shipping option comes with insurance and an international tracking number. In the rare instance that your order is lost in transit, choosing this shipping option allows us to reimburse you or ship a new package.
- USPS First Class International: This is shipping option does not come with insurance or an international tracking number but it is the more affordable option. The chances of your order being lost in transit is low, however, Lagom Body Co. is not responsible for replacing an order and/or reimbursing an order that is lost during transit that was shipped using this method.
If there are any issues with your order (not received, wrong item, damaged), please let me know as soon as possible so I can remedy the situation.
Please note that Lagom Body Co. products are made in small batches, by hand, from entirely natural materials. Slight variations from batch to batch are completely normal. This means there can be slight variations from product to product including color variations, opacity, thickness/texture, etc. Most of the time this is temporary and it does not impact the integrity of the product. All product pages include a description of the product and if there are any differences associated with a batch.
If your package was damaged in transit, please email me within 48 hours of order delivery, including a photo of the damaged product(s) + box/mailer. I'm happy to replace any items that are damaged and reported to me within 48 hours with a photo. Damaged orders submitted to me outside the 48 hour window cannot be refunded or replaced. Thank you for understanding.
RETURNS / REPLACEMENTS
Lagom Body Co. is owned and operated by just one individual. That means our products are crafted in tiny batches so that I can offer you products that are fresh, totally natural, good for you and gentle on the earth. Unfortunately, that means we're unable to accept returns on any products.
That being said, I'm always happy to discuss order issues, like damaged or broken goods, order mixups, etc. If your order is damaged in transit, please review the policy above. If your order isn't what you expected or something seems off, please email me within 14 days from your purchase date to work something out.
Please note that Lagom Body Co. is not responsible for any additional shipping costs for returns + exchanges in the rare case I need to offer them, and I do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Lagom Body Co. Additionally, we do not replace any orders shipped via First Class mail that are lost during shipping.
Thank you for understanding and supporting Lagom Body Co.